Online Payments & Client Account Policy

Funds paid to MNZ CLIENT ACCOUNT SL via the virtual facility will be received into a client holding account and will be used for the intended purpose as instructed by the client and/or as previously agreed between client and a possible third party.

The terms for refunds/cancellations may vary per case, and may be set out in the prior agreements with the client or by the client with a third party. There is the possibility that a refund cannot be carried out due to previous instructions or agreements with a client or by the client with third parties.

Any refund/cancellation request must be addressed to the following e-mail address:

Should there be any disagreement in relation to a refund, MNZ CLIENT ACCOUNT SL reserves the right to transfer the funds into the account of a Spanish notary public until an agreement is reached or a court decision is issued.

Due to the funds going into a client holding account, the payer will be responsible for any (bank) commission that may arise from this transaction.

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